Trust & Safety

Vascani Purchase Protection

Qualifying orders can receive a full refund when a covered problem is confirmed. Covered situations include an order that materially differs from its listing, a physical item that arrives damaged, a physical item that arrives after its estimated delivery window, a physical item that never arrives, or a paid digital file that is not delivered.

Protection is not an unconditional warranty or return policy. The buyer must use Vascani order support and provide the information reasonably needed to review the issue. Seller-specific returns and exchanges can apply separately.

Buying with confidence

Review listing descriptions, processing times, digital-versus-physical labels, seller ratings and shop policies before purchasing. Keep order communication inside Vascani Messages so there is a clear record if support is needed.

Safe selling

Makers must accurately describe what is being sold, use their own listing photos or properly licensed media, meet stated processing times, protect buyer information and never use Vascani to sell prohibited or unlawful goods.

Report a concern

Report suspected fraud, intellectual-property concerns, harassment, unsafe products or suspicious account activity through Contact. Vascani may pause listings or accounts while a report is reviewed.

Need help with an order, listing, account or safety concern? Use the contact page. For order questions, include the order number but never send a password or full payment-card details.